CyberGhost review

TOP rank 8.9
October 23, 2019

CyberGhost is a VPN service that is offered by a company from the Eastern European country of Romania. The VPN app is marketed as “the truly complete VPN solution” that is powered by “15 years of expertise”. It promises users the ability to surf the internet securely and anonymously. Because of some of these cons, I found it difficult to agree with the observation that CyberGhost is one of the best VPN apps in the industry. VPN users tend to want an app that works seamlessly, especially when it comes to streaming content on Netflix and similar sites. They also want fast connections, responsive customer care, and a simplified payment process, and CyberGhost lacks any of these.

1 year: $2.75/month
Save 79%

CyberGhost is a VPN service that is offered by a company from the Eastern European country of Romania. The VPN app is marketed as “the truly complete VPN solution” that is powered by “15 years of expertise”. It promises users the ability to surf the internet securely and anonymously. Because of some of these cons, I found it difficult to agree with the observation that CyberGhost is one of the best VPN apps in the industry. VPN users tend to want an app that works seamlessly, especially when it comes to streaming content on Netflix and similar sites. They also want fast connections, responsive customer care, and a simplified payment process, and CyberGhost lacks any of these.

8.5
Speed
9.3
Security
8.8
Compatibility
9.1
Price
8.7
Support
Pros
AES-256-CBC military grade encryption
Over 4000 servers to choose from
No DNS and IP leaks detected
7 Simultaneous connection on all plans
Available on multiple platforms i.e. Android, Windows, MacOS, TV, router, and browser add-ons
Cons
Poor customer service
Streaming error on Netflix
The payment system was problematic
The app takes too long to connect

Summary

Speed drop speedtest We check the speed with and without VPN, then calculate the average in percentage. The smaller the speed drop, the faster the VPN.
-8%
Logging
Strict no-log policy
IP, DNS Leaks
No
Jurisdiction The 5 Eyes (FVEY), 9 Eyes and 14 Eyes alliances impose laws that force VPN companies to hand over logs to the government upon request. Privacy Havens - These are countries where companies don't have to share their logs to the government and VPN users are completely protected.
Romania (Privacy Haven)
Servers
4 800+
Countries
58
Netflix Unblock
No
Torrenting speed drop
-84%Bad
Simultaneous connections
7
Works in China
No special features
Support
24/7 Live Chat, Email
Kill switch
Yes
Encryption AES-256 is the most secure type of encryption today. Other standards like DES-CBC, AES-128 provide lower levels of security.
AES-256
Protocols OpenVPN and IKEv2/IPsec are the most popular protocols which provide optimal balance between speed and security.
IKEv2, L2TP, OpenVPN
Platforms
Android, iOS, Linux, macOS, Windows
Applications
Amazon FireStick, Android TV, Chrome, Firefox

Speed tests

Ordinary connection
Download: 1.86 Mbps
Ping: 133 Ms
Upload: 0.19 Mbps

Everyone wants a VPN service that does not slow down their internet connection, and to see whether CyberGhost VPN has that kind of service, I tested the app on a 2Mbps internet connection. The following were the results of the tests that I conducted.

Checking VPN servers

As you can see, the reduction in speed was only marginal and is nothing short of what you’d expect from any other VPN service. It was still possible to watch HD content on YouTube and Vimeo. The speed tests confirm the claim that CyberGhost is one of the fastest VPN apps on the market. The speeds were very close to the stats observed when there was no connection at all.

France
Download: 1.79 Mbps
Ping: 312
Upload: 0.06 Mbps
Japan
Download: 1.83 Mbps
Ping: 561
Upload: 0.17 Mbps
USA
Download: 1.80 Mbps
Ping: 430
Upload: 0.20 Mbps
Australia
Download: 1.39 Mbps
Ping: 636
Upload: 0.09 Mbps

Average speed drop: -8%Excellent

Servers

4 800+ servers
58 countries

CyberGhost has over 4800+ servers that are located in 48+ countries with most of the servers being in Europe and North America.

Security features

The number one reason that VPN apps exist is to facilitate a safe, secure, and private surfing on the internet. People don’t want their every move on the internet tracked, and to prevent this from happening, they turn to VPN services like the one offered by CyberGhost. And so, for the next set of tests, I sought to find out how secure CyberGhost VPN connection is.

OpenVPN Protocol

OpenVPN protocol is the most popular and de-facto standard for establishing VPN connections. As the name suggests, OpenVPN is opensource, meaning that anyone is free to use and develop it. CyberGhost uses the OpenVPN protocol to set up a connection via an encrypted TSL (Transport Layer Security) connection. OpenVPN offers the highest encryption up to 256-bit and is for this reason very secure.

Point-to-Point Tunneling Protocol (PPTP)

PPTP is a technique developed by Microsoft that can be used to set up a VPN connection. However, it is very unsecure and has been compromised a few times in the past.

L2TP/IPsec

The Double VPN feature is a privacy solution that encrypts your communication twice by sending it through two servers. Double VPN is available to Windows, Android and macOS users.

Check all CyberGhost features

Kill Switch Option

CyberGhost has a kill switch that automatically disconnects users from the internet whenever the app malfunctions. This switch is turned on by default and is to be found in the settings section of the app. Having a kill switch adds an extra layer of security because whenever the connection is compromised, it will not leave you exposed.

IP and DNS Leaks

A VPN app should protect against any IP or DNS leaks, as such leaks are likely to betray your identity and location. The way to check whether a VPN connection is leaking any confidential information is to run an IP and or DNS leak test, preferably on Ipleak.org

After running several tests, I found that CyberGhost does not leak a user’s IP or DNS, and thus provides a secure and safe VPN connection to surf the internet.

IP leak results:
No leaks
DNS leak results:
No leaks

Logs policy

A no logs policy guarantees that not even CyberGhost VPN can track the sites that you are visiting, and what activities you are engaged in while surfing the internet anonymously. For Most VPN users, a strict no logs policy is super important because it helps establish a level of trust between the company and them. It is after all the last privacy protection that anyone can hope for when using a VPN connection. CyberGhost also notes that it doesn’t cooperate with authorities in any way as Romania is not part of any surveillance alliance. Local legislation in the country also favors secrecy because it does not oblige the company to keep tabs on any of their users.

CyberGhost, however, keeps the logins of anonymous accounts for statistical purposes. The no logs policy is to be found in the privacy section of the site.

Check CyberGhost privacy policy

Unblocking Netflix

Is it possible to stream content on Netflix with CyberGhost VPN? That is the question that I sought to answer with a series of tests. I connected the VPN app to a server in North America and received the following result.

Notably, the VPN connection did result in a massive dip in the download speeds, and the movie that was to successfully download in about an hour would have had to take about 7 hours with a VPN connection. It is terribly slow.

Netflix
Netflix unblock status:
Failure

Torrenting

When downloading stuff from sites, such as The Pirate Bay, it is highly recommended that you use a VPN connection to hide your IP address. This is because downloading some of the “free stuff” can land you in serious trouble with government agencies, such as the Motion Pictures Association of America (MPAA).

Because VPNs are generally known to slow down the internet, it is also advisable to use a fast connection. For the next test, I set out to find whether CyberGhost supports torrents.

Torrenting without VPN:
182 kb/sec
Torrenting with VPN:
30 kb/sec
Speed deduction: -83%
Bad

Notably, the VPN connection did result in a massive dip in the download speeds, and the movie that was to successfully download in about an hour would have had to take about 7 hours with a VPN connection. It is terribly slow.

Tor Check

The Tor browser offers a sense of security and anonymity when browsing the internet, and when combined with a VPN connection, the safety and security are multiplied tenfold. I wanted to check whether it was possible to stream HD content over the Tor network when CyberGhost was connected. I was still able to stream HD content over the Tor network even with a 2Mbps connection.

Tor
Compatibility status:
Success

Platforms

Android
iOS
Linux
macOS
Windows
Amazon FireStick
Android TV
Chrome
Firefox
Simultaneous connections:
7 devices

CyberGhost is available on all major platforms i.e. Windows, MacOS, Linux, Android, iOS, TV, Routers, and browser add-ons. The app can enable up to seven simultaneous connections at once, which is more than other VPN apps are capable of.

 

   

Customer Support

CyberGhost

My experience with CyberGhost’s support team leaves me conflicted. They do respond on time, especially when contacted on chat, but they are not very helpful. While purchasing the app, I encountered some problems. Instead of helping me, they referred me to the payment processer, basically to a third-party that I had no business dealing with.

This experience left me very frustrated and I lost about an hour of my time. I only got access to the app after the payment processor got their act together. If I was to be generous, I would give the service a 2 out of 5 ratings.

Support channels:
Email
Live chat
Help center
Phone line

Pricing

CyberGhost has three pricing tiers; $12.99 a month, $4.99 per month for 6 months, and $2.75 per month for one year. The one-month subscription comes with a 14 days money back guarantee, while the other two have a 45 days money back guarantee. I chose to go with the one-month subscription and my experience was, if anything horrific.

1 month
$ 12.99
per month
 
$12.99 billed every month
6 months
$ 4.99
per month
 
$29.94 billed first 6 months
1 year
$ 2.75
per month
Save 79%
$33 billed first 1 year

Normally, you would expect that the processing of the order to take about five minutes at most, but this one took up to an hour.
Customer support was not of any help in the situation because not only did they respond an hour after being contacted, they also referred me to the payment processor, a company that I had no business in dealing with.

I suspect that customer care did not understand what was going on, although they have probably dealt with similar complaints before.