TorGuard review

TOP rank 8.1 Reviewed by Jayden Andrews
January 20, 2020

TorGuard is an excellent VPN app that will solve all your privacy and security needs. The app has different packages, for the different needs of the average VPN user and you can either go for a basic proxy set up or an extended streaming mode with thousands of servers to choose from.

The customer care team is very supportive and can be contacted through mail, chat, or through the phone. While one cannot say that TorGuard servers are superfast, they do allow for a seamless surfing experience, especially when your internet connection is already fast.

1 year: $4.9/month
Save 50%

TorGuard is an excellent VPN app that will solve all your privacy and security needs. The app has different packages, for the different needs of the average VPN user and you can either go for a basic proxy set up or an extended streaming mode with thousands of servers to choose from.

The customer care team is very supportive and can be contacted through mail, chat, or through the phone. While one cannot say that TorGuard servers are superfast, they do allow for a seamless surfing experience, especially when your internet connection is already fast.

8.4
Speed
7.8
Security
7.5
Compatibility
8.9
Price
8.9
Support
Pros
3000+ servers to choose from in 54 country locations
Stealth VPN mode to bypass government sensors
Dedicated IP addresses
Excellent customer care team and support
Cons
Requires additional settings to let you surf the internet
Cluttered interface (too many settings)
Streaming error on Netflix

Summary

Speed drop speedtest We check the speed with and without VPN, then calculate the average in percentage. The smaller the speed drop, the faster the VPN.
-29%
Logging
Strict no-log policy
IP, DNS Leaks
No
Jurisdiction The 5 Eyes (FVEY), 9 Eyes and 14 Eyes alliances impose laws that force VPN companies to hand over logs to the government upon request. Privacy Havens - These are countries where companies don't have to share their logs to the government and VPN users are completely protected.
Germany (14 eyes)
Servers
3000+
Countries
50
Netflix Unblock
No
Torrenting speed drop
-22%Good
Simultaneous connections
8
Works in China
Yes, stealth VPN option
Support
24/7 Live Chat, Email, phone
Kill switch
Yes
Encryption AES-256 is the most secure type of encryption today. Other standards like DES-CBC, AES-128 provide lower levels of security.
AES-256
Protocols OpenVPN and IKEv2/IPsec are the most popular protocols which provide optimal balance between speed and security.
OpenConnect, OpenVPN
Platforms
Android, iOS, Linux, macOS, Windows
Applications
Unknown

Speed tests

Ordinary connection
Download: 4.17 Mbps
Ping: 298 Ms
Upload: 0.39 Mps

Before we look at some of the results on the speed tests that we conducted on TorGuard, we would like to make an observation that might be of help to you. The app will not let you access any website unless you turn off the “block outside DNS” settings.

This setting, for reasons known to the TorGuard’s team, is checked by default. Here is how you turn it off:

Go to more settings > Network tab > Uncheck “Block outside DNS” reconnect and retest.

Checking VPN servers

Now, if there is anything that the above speed tests reveal, it is that most of TorGuard’s servers are pretty consistent. They average about 30% speed drop which is what you’d expect from a fast VPN.

The server in Austria was even able to beat the odds and lead to a speed increase of about 21%.

Norway
Download: 4.26 Mbps
Ping: 293 Ms
Upload: 0.28 Mbps
Japan
Download: 2.16 Mbps
Ping: 443 Ms
Upload: 0.35 Mbps
USA
Download: 4.11 Mbps
Ping: 303 Ms
Upload: 0.48 Mbps
Australia
Download: 1.38 Mbps
Ping: 525 Ms
Upload: 0.24 Mbps

Average speed drop: -29%Good

Servers

3000+ servers
50 countries

TorGuard VPN has over 3000+ servers in 42 plus countries around the world. Most of the servers are in the prime locations of USA, Western Europe, and Asia Pacific.

There are also servers in countries, such as India, Hongkong, Russia, Mexico and even Moldova.

Security features

When it comes to privacy, TorGuard VPN is a pretty secure app. Its connections use some of the latest in VPN technology. Here is a roundup of the security features of TorGuard VPN:

Military-grade Encryption

TorGuard VPN uses the AES 256-bit military-grade encryption to conceal the data sent through their networks. It is the same encryption standard used by the US, Russian, and Chinese governments to send classified information.

Stealth Proxy

The stealth proxy option is a security feature that is especially made to counter intrusive monitoring by authoritative governments, such as those in China and Vietnam. It makes VPN traffic seem like normal internet traffic.

Check all TorGuard features

Scramble option

TorGuard uses the two most popular open source VPN protocols: OpenVPN and OpenConnect. When establishing a connection, you can choose between either of these protocols and their derivatives, although the default is usually set to OpenVPN.

IP and DNS Leaks

TorGuard offers IP and DNS leak protections based on the settings that we observed. But we also went a step further and conducted IP and DNS leak tests on IPleak.org and ascertained this to be true.

The IP address that is showing here is the one that was assigned to us by the VPN app and not by the ISP provider, meaning that our real IP address remains hidden.

IP leak results:
No leaks
DNS leak results:
No leaks

Logs policy

TorGuard VPN has a very clear and straightforward strict no logs policy. Here is a quote on what it does and does not log:
“TorGuard does not collect or log any data from its Virtual Private Network (VPN) or Proxy services.”

The company does, however, collect some information that helps in the:

  • Processing of payments
  • Anonymized Google analytics that help in making the website more user friendly Emails and other forms of submissions that make the customer experience more worthwhile
  • Temporary cookies that handle control panel logins and affiliate marketing

It is worth noting that the TorGuard headquarters are in Germany and while the western European country isn’t exactly a member of the notorious 5 eyes, it is a member of the 14 eyes that share signals intelligence.

Check TorGuard privacy policy

Unblocking Netflix

For this review, we purchased the app for $9.99, a package that does not include a streaming mode. Other apps have similar packages, but TorGuard is more explicit on what is on offer.
Thus, when we tried to stream content on Netflix, we didn’t expect much, and sure enough we got some errors.

We believe that the streaming mode, which comes at a higher price, is best suited for streaming on Netflix, Hulu, and the like.

Netflix
Netflix unblock status:
Failure

Torrenting

Most people use their VPNs to download stuff online. A VPN connection masks their IP address, making it hard for government agencies and hackers to snoop on them. This, however, all depends on how fast a VPN connection is, if it is too slow, then there is no point in using one if it makes downloading anything impossible.

Torrenting without VPN:
654 kb/sec
Torrenting with VPN:
507 kb/sec
Speed deduction: -22%
Good

We put TorGuard to the test to see how the app would perform. The drop in speed here was about 22%, which is not bad at all, given the extra privacy that the connection affords.

Tor Check

Despite the name, TorGuard has nothing to do with the Tor Network or the Tor project. Perhaps the reason that the creators of the app chose to name their application TorGuard was because it adds that extra layer of protection over the Tor network, thus making the user virtually untraceable. We tried using the Tor network with TorGuard VPN to see if the two were compatible.

As you can see, the results speak for themselves. We were able to watch HD content, meaning that you can possibly visit any site with the Tor browser, but now with a VPN connection, to make it even harder for someone to snoop on you.

Tor
Compatibility status:
Success

Platforms

Android
iOS
Linux
macOS
Windows
Simultaneous connections:
8 devices

TorGuard is available to users in the following platforms: Android, Windows, Linux, macOs, and iOS. With a single subscription, you can connect up to 8 devices.

The app looks spectacular on a desktop machine, as well as on an Android phone. We used the two devices to perform our tests. On the desktop, it can even be stretched to fill as much space as you would want. The only thing about the app that might be of concern to you is that it is a bit cluttered with too many settings. This can be confusing, especially if you have never used a VPN app before.

Here is how the app looks on an Android phone:

 

   

Customer Support

TorGuard

TorGuard provides some really quality customer support. They can be reached through the phone, by mail, or the live chat. Like earlier noted, we experienced some speed issues that needed resolving and the customer care team proved to be very helpful on the matter.

Support channels:
Email
Live chat
Help center
Phone line

Pricing

Unlike other VPN apps, TorGuard VPN has a very detailed, if not confusing payment plans. The anonymous proxy plan retails at $ 5.95, the Anonymous VPN at $9.99, and the Streaming Bundle at $21.98. Except for the naming, there is nothing to suggest the plans are any different, given that each plan involves just as many servers, unlimited speeds, and the same level of customer support.

The anonymous VPN service is further broken down to $9.99 monthly, $19.99 quarterly, $29.99 semiannually and $59.99 annually. There is also a 7-day trial version, as long as you can prove to have canceled an arrangement with a competing VPN service.

1 month
$ 9.99
per month
 
$9.99 billed every month
3 months
$ 6.66
per month
Save 33%
$19.99 billed every 3 months
6 months
$ 4.99
per month
Save 33%
$29.99 billed every 6 months
1 year
$ 4.9
per month
Save 50%
$59.99 billed every year

There is also a streaming bundle with a different subscription plan.

Another thing worth noting is that each of the plans have additions that can be very tempting. Such additions include dedicated servers, streaming IP addresses, and custom emails.
Since we have plenty of those, we were interested with the offer, but found it to be too intrusive. They want to read your mail, send and even have the power to delete stuff. If you don’t believe us, take a look for yourself.

For this review, we purchased the Anonymous VPN app for $9.99 in a process that was very smooth and very straightforward.