Trust.Zone Review

TOP rank 7.6 Reviewed by Jane Green
February 14, 2020

As far as VPN apps go, Trust.Zone is an excellent one. For one, its server speeds are amazing! And talking of servers, the app has 160+ servers across 90+ countries, which is above and beyond what other VPN apps offer.

The app also provides a secure and anonymous connection with no DNS and IP leaks.

This is so because a Trust.Zone connection uses the latest in VPN technology and encryption standards. At the same time, the app is reasonably priced because their best package retails at $2.88 per month for 2 years. Other apps will charge you five or more dollars per month for the same duration.

You can also test the app for yourself with the 3-day 1GB data free trial that they offer.

2 years: $2.88/month
Save 59%

As far as VPN apps go, Trust.Zone is an excellent one. For one, its server speeds are amazing! And talking of servers, the app has 160+ servers across 90+ countries, which is above and beyond what other VPN apps offer.

The app also provides a secure and anonymous connection with no DNS and IP leaks.

This is so because a Trust.Zone connection uses the latest in VPN technology and encryption standards. At the same time, the app is reasonably priced because their best package retails at $2.88 per month for 2 years. Other apps will charge you five or more dollars per month for the same duration.

You can also test the app for yourself with the 3-day 1GB data free trial that they offer.

7.8
Speed
7.3
Security
7.9
Compatibility
8.3
Price
6.6
Support
Pros
Fast servers
Secure no log policy and jurisdiction
Multiple payment options including cryptocurrencies
Excellent customer care team
Cons
Clumped desktop interface design
No special security features
No live chat or phone line
Streaming error on Netflix

Summary

Speed drop speedtest We check the speed with and without VPN, then calculate the average in percentage. The smaller the speed drop, the faster the VPN.
-20%
Logging
Strict no logs policy
IP, DNS Leaks
No
Jurisdiction The 5 Eyes (FVEY), 9 Eyes and 14 Eyes alliances impose laws that force VPN companies to hand over logs to the government upon request. Privacy Havens - These are countries where companies don't have to share their logs to the government and VPN users are completely protected.
Seychelles (Privacy Haven)
Servers
160+
Countries
90+
Netflix Unblock
No
Torrenting speed drop
-20%Good
Simultaneous connections
3
Works in China
No special features
Support
Email
Kill switch
Yes
Encryption AES-256 is the most secure type of encryption today. Other standards like DES-CBC, AES-128 provide lower levels of security.
AES-256
Protocols OpenVPN and IKEv2/IPsec are the most popular protocols which provide optimal balance between speed and security.
IKEv2, IPSec, L2TP, OpenVPN, PPTP
Platforms
Android, iOS, Linux, Windows
Applications
Amazon FireStick, TV

Trust.Zone Speed tests

Ordinary connection
Download: 2.44 Mbps
Ping: 272 Ms
Upload: 0.10 Mbps

A fast VPN connection guarantees that you are both secure and able to access your favorite sites. It is not always the case that you get the two together and that is why testing how fast a VPN’s servers are is important. After all, no one wants to be stuck with a VPN connection that at any one point kills their internet connection.
Similar to previous reviews, we tested to see how fast the servers of Trust.Zone are by conducting speed tests on some of their servers. The following are the results of these tests.

Checking VPN servers

Now, an 18% change in download speeds is not bad. It is what we call excellent, given that no matter what server you connect to, you are going to lose some of the steam in your internet connection by virtue of how VPN apps work.

As you can see, except for the server from Australia, the various server speeds show a lot of consistency, which is something to look forward to when using a VPN app.

France
Download: 1.85 Mbps
Ping: 182 Ms
Upload: 0.07 Mbps
Japan
Download: 2.07 Mbps
Ping: 396 Ms
Upload: 0 Mbps
USA
Download: 2.00 Mbps
Ping: 238 Ms
Upload: 0.10 Mbps
Australia
Download: 1.11 Mbps
Ping: 411 Ms
Upload: 0.11 Mbps

Average speed drop: -20%Good

Servers

160+ servers
90+ countries

Trust.Zone has 160+ servers in 90+ locations. That does not, however, mean that the servers are equally distributed because from our own assessment, there are more servers from the US than any other location. Most of the servers are, however, located in Western Europe and North America. There are even a few servers from Africa and Brazil.

Security features

Ultimately, you want a VPN app that will make you anonymous and if it cannot, it loses all its legitimacy. We looked at some of the security and privacy credentials of Trust.Zone to see if it passes this crucial test. Here is a comprehensive look at what we found.

Powerful Encryption Techniques

Trust.Zone uses the military-grade AES 256-bit encryption standard to secure communications between its servers. It is the best encryption technology in the world at the moment.

Multiple VPN Protocols

Depending on the type of connection that you want to have, Trust.Zone will choose a VPN protocol that suits your needs. You can either choose to use OpenVPN (fast and secure), IKEv2 or L2TP/ IPSec.
Because the app automatically chooses the VPN connection, you don’t have to keep the names of the above protocols in your mind but by far the most secure is the OpenVPN protocol followed by IKEv2.

Check all Trust.Zone features

Internet Kill Switch

Another security feature worth noting is the internet kill switch. This feature is common in most VPN apps and it works by disconnecting the user from the internet whenever they are choosing between servers or when the app malfunctions.
In other words, it ensures that no matter what happens to the app, your identity will always be protected.

IP and DNS Leaks

Trust.Zone has an inbuilt IP and DNS leak protection feature that prevents leakage of data that can be used to identify users.

Such data would include the name of the ISP and the IP address. To test the effectiveness of these features, we performed DNS and IP leak tests and got the following results:

The IP address seen here is the one that was assigned to us by Trust.Zone VPN, meaning that none one has a clue what our real IP address was.

The DNS doesn’t show here and the reason is simple, there is a DNS leak protection feature that obscures the information.

IP leak results:
No leaks
DNS leak results:
No leaks

Logs policy

A VPN logs policy tells you what the VPN app providers are going to do with the data that they collect from you. Such data might include the IP addresses that are assigned to you, the DNS servers that you use, the sites that you visit, and how long you stay on said sites.

As you can tell, it can be pretty damning if such information is used irresponsibly by the VPN app provider. Some pass it to the authorities for instance who can build an extensive profile about you from your online activities.

The jurisdiction of a VPN provider matters because it determines whether the app hands over user details to authorities or not. Trust.Zone VPN is located in Seychelles, an Island nation that is far from the 5 or 14 eyes. In other words, there is no reason to doubt that their logs policy is not what they say it is.

Trust.Zone VPN says that they have a strict no logs policy that is aimed at maximizing the privacy of the user. Here is a quote from their site on the matter.

“All our VPN servers around the world ARE NOT storing any log files to keep your privacy safe. All the usage data is anonymous and not connected to your real, public IP address.”

Check Trust.Zone privacy policy

Trust.Zone for Netflix

If you are from a nation such as Seychelles where Trust.Zone VPN is located, you are likely to miss out of the best Netflix programming.

That is unless you have a VPN app that will unblock Netflix. Not many VPN apps are able to do this, but some fail spectacularly. We tried Netflix unblocking with Trust.Zone and the following is what we got.

It didn’t go very well. This is despite our best efforts to clear the cookies, and to reset the Netflix account.

You shouldn’t be too quick to dismiss Trust.Zone. This is because perhaps we used a common IP address that Netflix knows about and that is why our attempt was unsuccessful.

Netflix
Netflix unblock status:
Failure

Trust.Zone for Torrenting

Is Trust.Zone VPN any good for torrenting? While a yes would suffice as the correct answer to this question, it is not that simple.

Apps like Trust.Zone will inevitably slow down your internet connection no matter what you do. So , the more appropriate answer to the question is yes, you will get your torrent file in great time. Not hours or days later but within reasonable time.

Torrenting without VPN:
253 kb/sec
Torrenting with VPN:
201 kb/sec
Speed deduction: -20%
Good

To get this answer, we had to put Trust.Zone to a test to see what the percentage change in download speed would be with one of their connections. Here is what we got

Tor Check

Why would you want to visit the Tor network with a VPN? You might find the answer to this question surprising, given that some people already consider the Tor browser (network) already safe and secure.

Well, it all depends on what you want to achieve within the network. If you are just browsing on the surface websites, such as political dissident forums that can pass as genuine, it is all fine.

But if you are going to where it is dark and full of terrors, then you need to arm yourself with a VPN, lest there is someone watching your every move. For that reason, we wanted to see whether Trust.Zone was compatible with the Tor Network by visiting some sites.

As you can see, we didn’t exactly go to the dark places we were talking about because that right there is good old YouTube. But if there is anything that the above result demonstrates, it is the fact that it works and so from here you can visit any onion address you want.

Tor
Compatibility status:
Success

Platforms

Android
iOS
Linux
Windows
Amazon FireStick
TV
Simultaneous connections:
3 devices

You can install Trust.Zone VPN on devices that are running on any of the following platforms : Windows, iOS, Linux, Manjaro, Tomato, ASUS Merlin, Xbox, Amazon Firestick, Amazon TV, macOS, and Android.

They also have browser extensions for Firefox and Google Chrome, although they are both at the testing stage (beta). Although supported, there lacks a dedicated VPN client for iOS or macOS devices. This too is still under development.

For this review, we tested the app on a Windows device and on an Android phone. The interface on a Windows desktop PC certainly needs some improvements as it is too clumped. You would expect that on such a device the app would take as much space as possible, but beyond a very restricted height and width dimensions, the app will not stretch.

Appearance on an Android device:

   

Customer Support

Trust.Zone

The crucial matter of customer support at Trust.Zone VPN is not ideal. Most VPN apps have at least an active live chat system that is available on a 24-hour basis, Trust.Zone does not.

There are also no phone lines, which means that there is no way of getting help on any urgent situation.

Then again, they do have a ticketing system that is not too efficient. It will take about an hour before they respond to any of your queries. Below is a message that is over an hour long and still we have received no response.

Support channels:
Email
Live chat
Help center
Phone line

Pricing

You can get an active Trust.Zone VPN subscription for any of the following prices: $8.88 a month for one month, $2.88 per month for 2 years, $3.33 a month for 1 year, and $5.99 a month for 3 months.

There is also a 3-day free trial period. Each subscription plan allows you to connect up to three devices simultaneously.

We believe that allowing three simultaneous connections is on the lower side of things, as other VPN apps will allow you to connect as many as 5 devices at once and often for a better price.

For this review, we went for the cheapest option i.e. the $8.88 a month and expect to be refunded within the 10 days grace period that Trust.Zone VPN offers. Be warned, however , that in order to qualify for the refund, you must have used less than 1.05 GB with the service.

1 month
$ 6.99
per month
 
$8.88 billed every month
1 year
$ 3.33
per month
Save 53%
$39.95 billed every year
2 years
$ 2.88
per month
Save 59%
$69.15 billed every 2 years

What we loved about the payment process is that not only is it efficient, but they also accept bitcoins and some other cryptocurrencies.