UltraVPN Review

TOP rank 7.9 Reviewed by Jane Green
January 31, 2020

UltraVPN is a spectacular app for streaming content on sites such as Netflix, the BBC iPlayer and on Hulu. Some servers might register slow speeds, but that is nothing to worry about, especially if you already have a fast internet connection.

While few, the servers are optimized and there are some that are for P2P activity only. The app has an excellent customer care team in place and you can purchase it at one of the most affordable rates in the industry. UltraVPN is one of those apps that we don’t hesitate telling our audience to go ahead and make the purchase. This review will tell you why.

1 year: $2.99/month
Save 60%. 6 months free!

UltraVPN is a spectacular app for streaming content on sites such as Netflix, the BBC iPlayer and on Hulu. Some servers might register slow speeds, but that is nothing to worry about, especially if you already have a fast internet connection.

While few, the servers are optimized and there are some that are for P2P activity only. The app has an excellent customer care team in place and you can purchase it at one of the most affordable rates in the industry. UltraVPN is one of those apps that we don’t hesitate telling our audience to go ahead and make the purchase. This review will tell you why.

7.2
Speed
6.5
Security
8.0
Compatibility
8.5
Price
9.1
Support
Pros
Security Firewall to bypass government censors
Excellent for streaming on Netflix
Outstanding customer care team
P2P-dedicated servers
Cons
Some servers can be slow
Few server locations
Problematic mobile app

Summary

Speed drop speedtest We check the speed with and without VPN, then calculate the average in percentage. The smaller the speed drop, the faster the VPN.
-43%
Logging
Keep some logs
IP, DNS Leaks
No
Jurisdiction The 5 Eyes (FVEY), 9 Eyes and 14 Eyes alliances impose laws that force VPN companies to hand over logs to the government upon request. Privacy Havens - These are countries where companies don't have to share their logs to the government and VPN users are completely protected.
USA and UK (5 eyes)
Servers
50+
Countries
70+
Netflix Unblock
Yes
Torrenting speed drop
-17%Good
Simultaneous connections
5
Works in China
No special features
Support
Сhat, email, phone
Kill switch
Unknown
Encryption AES-256 is the most secure type of encryption today. Other standards like DES-CBC, AES-128 provide lower levels of security.
AES-256
Protocols OpenVPN and IKEv2/IPsec are the most popular protocols which provide optimal balance between speed and security.
IKEv2, IPSec, L2TP, OpenVPN, PPTP
Platforms
Android, iOS, Linux, macOS, Windows
Applications
Amazon FireStick

Speed tests

Ordinary connection
Download: 2.06 Mbps
Ping: 58 Ms
Upload: 0.09 Mbps

There is no denying it, VPN connections will slow you down, but it all depends on the quality of servers in use by the VPN provider. If the servers use the latest in server technology, then there is nothing to worry about. For this review, we tested UltraVPN servers from five different locations around the world to see how well they would perform.

Checking VPN servers

A 43% drop in the speed of your internet connection can really disrupt your online activities, especially for an already slow connection. But while the above figure might seem drastic, it is far from the only one that you will be seeing

Norway
Download: 0.97 Mbps
Ping: 580 Ms
Upload: 0.08 Mbps
Japan
Download: 1.76 Mbps
Ping: 607 Ms
Upload: 0.14 Mbps
USA
Download: 0.85 Mbps
Ping: 678 Ms
Upload: 0 Mbps
Australia
Download: 1.08 Mbps
Ping: 695 Ms
Upload: 0.14 Mbps

Average speed drop: -43%Bad

Servers

50+ servers
70+ countries

UltraVPN has more than 100 servers all over the world.  They are located in 58 countries, mostly in North America and Western Europe. For a VPN that has such as large presence in the VPN space, we think this is a small number, but it does not matter as long as they are fast and reliable.

Security features

UltraVPN has some solid privacy and security credentials. Here is a look at them.

Military-grade Encryption

UltraVPN uses the military-grade AES 256-bit encryption standard. It is the world’s most secure way of sending data over public or private networks. Some of the bigshots that rely on the AES 256 standard include the Russian and American militaries.

OpenVPN Protocol

The OpenVPN protocol is a safe, fast and reliable open source technology that is used to set up VPN connections. OpenVPN works well with the latest encryption methods. OpenVPN is not the only VPN protocol on use by UltraVPN. There are others such as UDP, IKEv2, PPTP and L2TP. The app will automatically assign you one of these.

Check all Ultra VPN features

Firewall

UltraVPN has a firewall feature that protects against IP and DNS leaks in case of service disruptions. With the firewall feature on, you will not be able to connect to the internet unless you have an active VPN connection. The firewall feature acts like an internet kill switch.

IP and DNS Leaks

Although VPN apps serve many roles i.e. streaming, torrenting, competitor snooping and so on, they can only do so if they are able to make the user anonymous.
The way to test whether a VPN connection offers a secure and private anonymous connection is to visit a site like Ipleak.org and perform IP and DNS test leaks.
We did that with UltraVPN. Here are the results.

The IP address that you see here was assigned to us by the VPN app, meaning that we truly are anonymous. Let us now look at the DNS leak tests.

The screenshot above might not be what you were expecting, but as long as there was no IP leaks, you can be certain that there were no DNS leaks as well.

IP leak results:
No leaks
DNS leak results:
No leaks

Logs policy

Logs are the bits of information that the VPN provider stores about your online activities. They can identify the server you used, the IP address assigned to you, what sites you visited and for how long. For privacy-focused individuals, the ideal situation would be where no one, not even the VPN provider gets to see any of this stuff about them.

VPN apps, such as UltraVPN, try as much as possible to reassure users of their strict no logs policy. Such a policy usually has two parts; none storage of logs information and a no passing logs data to governments.

While UltraVPN says that they have a strict no logs policy, that part is not explicitly stated in their privacy policy. They do, however, have some alarming collections policy. Here are some few quotes from their site:

“We may collect information about the device you access the Services from, such as the IP address or other unique device identifiers. If you access your account from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.”

On the above, they do state that they may collect personally identifying information, such as IP addresses and information about the device that they use to connect to their service.

Here is another quote:

“Network Protect reserves the right to disclose your Personal Information to third parties if we believe that such action is necessary to (1) comply with a law, regulation, or governmental or judicial warrant, rule, order or subpoena; (2) protect and defend the rights or property of Network Protect; or (3) enforce the Network Protect Terms and Conditions and License Agreement, including this Privacy Policy.”

From our point of view, the privacy policy is all damning, especially if you take into account that Network Protect, the company behind UltraVPN is based in the US and the UK, the two ring leaders of the Five Eyes coalition of spying nations.

That said, unless you are doing something that is ridiculously illegal, you don’t have to worry about the NSA spying on you. They have bigger fish to fry.

Check Ultra VPN privacy policy

Unblocking Netflix

With a fast and stable internet connection, and for a small monthly fee, you can stream amazing content on sites such as Netflix, Hulu, Showmax and Disney+.

At least that’s what we are told, but for so many souls out there who are from regions that the likes of Netflix and Hulu believe don’t bring as much money as they would want, they don’t get the best in TV content.

That privilege is reserved for North American and Western Europe audiences. With a VPN connection, however, one can ‘fool’ Netflix to believe that a user is from one any of the favored regions. We used UltraVPN to see if one of their American IP addresses would allow us to get access to shows that are only streaming to American audiences.

It works like charm!

If you are an avid reader of this VPN review site, you might have read the recent reviews we’ve released telling you that there are very few sites that pass this test. UltraVPN is thus in a very special category.

That said, we would like to give you some tips on how to use a VPN connection for Netflix unblocking:

  • If you have used Netflix before, make sure that you clear all the cookies in your browser and sign out of the service before creating the VPN connection.
  • If possible, use a different browser for Netflix every time you want to stream with a VPN.
  • Stick to a single IP address when using Netflix. Don’t stream with a Japanese IP addresses followed by a US address, followed by a European one. Netflix will know something is up and limit your ability to stream.
  • If possible, find a dedicated server. That way, Netflix will associate your account with a particular IP address.
  • Finally, always have the internet kill switch turned on as that way, no matter what happens with the app, your real IP address will always remain hidden.
Netflix
Netflix unblock status:
Success

Torrenting

Torrenting and P2P are great ways and often inexpensive methods of receiving and sharing files that would otherwise cost a fortune. Think of the latest movies, files and software packages.

P2P activity is, however, not always legal because the FBI are always looking to arrest fellows for copyright infringement, for instance. But with a VPN app, you can become anonymous and harder to track.

VPN apps will, however, reduce the speed of your connection. We tested to what extent an UltraVPN connection would reduce the download speeds on a movie file that we were downloading with the help of uTorrent.

Torrenting without VPN:
220 kb/sec
Torrenting with VPN:
182 kb/sec
Speed deduction: -17%
Good

A 17.5% drop in download speeds is very fair and standard. If you are using a fast internet connection, such is just a drop in the bucket.

Tor Check

Did you know that the Tor browser started as a pet project of US intelligence agencies and was meant to enable anonymous communication between various agencies?

Today, the Tor project (now open source) continues to serve the same purpose. It is the world’s most secure browser and it works by directing internet traffic through a free, worldwide volunteer overlay network. It is built to beat any attempts at network surveillance or traffic analysis.

Combined with a VPN app, the Tor network can become an even more powerful privacy and security tool. Not all VPN apps work well with the network however, so we wanted to see how well UltraVPN would fare by visiting one of the popular onion sites.

Tor
Compatibility status:
Success

Platforms

Android
iOS
Linux
macOS
Windows
Amazon FireStick
Simultaneous connections:
5 devices

UltraVPN is available to users on the following platforms i.e. Windows, Android, macOS, iOS, Fire TV and Linux. With a single UltraVPN subscription, you can connect 5 devices. This, we believe, is a bit on the lower side, especially given that there is no indication that UltraVPN can be installed on the router. For this review, we installed the app on a Windows desktop computer and on an Android phone.

The interface on both of these devices looks great. Navigating between the various controls is very easy as the settings are pretty straightforward.

That said, we had loads of trouble login into the Android version of the app. That is because you only get two options i.e. a free trial or premium. There is no Sign in option. We contacted the customer care team, but they couldn’t help resolve the issue. Here is how the app looks on a desktop computer:

   

 

The app’s appearance on an Android phone:

   

As you can see from the screenshots above, there is no sign in option. If you choose either Premium or free trial, you will have to submit payment details. It’s very frustrating, especially if you have already paid for the app like we had done. The customer care team will suggest that you uninstall the app and install it again, but it didn’t help on our side.

Customer Support

UltraVPN

UltraVPN has an elaborate customer care system in place. They can be reached through phones, live chat or mail. We tried the live chat and the phone lines, and they seem to work very well. The phone lines are free for Canadians, Americans, UK citizens and Australians. There is even a phone line for international clientele which is not something that you see every day. We had a candid conversation with them on the live chat about some of the features of their app. They were very helpful to say the least.

Support channels:
Email
Live chat
Help center
Phone line

Pricing

UltraVPN has very friendly pricing plans. The app can be bought for $7.99 a month, $3.75 a month for 12 months, and $5.99 per month for 6 months. All plans come with 30 days money back guarantee.

1 month
$ 6.99
per month
Save 20%
$6.99 billed every month
6 months
$ 4.99
per month
Save 50%
$29.95 billed every 6 months
1 year
$ 2.99
per month
Save 60%. 6 months free!
$35.88 billed every year

We purchased the app for one month at the slightly discounted price of $6.99 in a process that was very smooth and straightforward.